Good whitepaper from Jim Fisher (thank you)
This document describes security aspects when deploying IBM Data Protection and Reten-tion (DP&R) storage systems into a customer’s environment. The primary focus is on system Call Home as well as remote support capability. Additionally it also covers security aspects when connecting storage systems to a customer’s network infrastructure eg. for web access or notification methods such as SNMP traps.
This document also describes data that is exchanged between IBM System Storage devices and IBM Service Delivery Center (SDC) and the methods and protocols for this exchange.
The DP&R storage systems utilize external interfaces that are not directly associated with the data paths. Rather, these interfaces are associated with system control, service, and status in-formation. These interfaces support customer interaction and/or feedback as well as attach-ment to IBM remote support infrastructure for product service and support. This document describes these interfaces and discusses related security considerations.
The two main methods of data exchange are Outbound (Call Home) and Inbound (Remote Support) connectivity.
Get the document here