Alerts for non-critical (Informational, Warning, Debug) events not being sent – IBM System Storage

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Source

RETAIN tip: H207287

Symptom

When the IBM System Storage DS Storage Manager 10.8x is configured to send alert messages for non-critical (Informational, Warning, Debug) events, these messages are not received. Alert messages for Critical events are received.

This function appears to work only for messages representing Critical events, even though the Storage Manager has a selection for choosing to send alerts for non-critical events.

This function is configured by going to the Enterprise Management Window and selecting:
Edit -> Configure Alerts -> Filtering. In the next window, there are radio buttons for the four different types of events.

Regardless of whether the user selects the buttons for Informational, Warning, or Debug, the selection is ignored and the messages for those events are not sent.

Affected Configurations

The system can be any of the following IBM servers:

  • DS4100 (FAStT100) Dual-Controller Storage Server, type 1724, any model
  • DS4100 (FAStT100) Single-Controller Storage Server, type 1724, any model
  • DS4200 Storage Server, type 1814, any model
  • DS4300 (FAStT600) Dual Controller and Turbo Storage Server, type 1722, any model
  • DS4300 (FAStT600) Single Controller Storage Server, type 1722, any model
  • DS4400 (FAStT700) Storage Server, type 1742, any model
  • DS4500 (FAStT900) Storage Server, type 1742, any model
  • DS4700 Storage Server, type 1814, any model
  • DS4800 Storage Server, type 1815, any model
  • IBM System Storage DCS3700 Storage Subsystem, type 1818, any model
  • IBM System Storage DS3200, type 1726, any model
  • IBM System Storage DS3300, type 1726, any model
  • IBM System Storage DS3400, type 1726, any model
  • IBM System Storage DS3512, type 1746, any model
  • IBM System Storage DS3524, type 1746, any model
  • IBM System Storage DS3950 Express, type 1814, any model
  • IBM System Storage DS5020 Disk Controller (1814-20A), any model
  • IBM System Storage DS5100 Storage Controller, type 1818, any model
  • IBM System Storage DS5300 Storage Controller, type 1818, any model

This tip is not software specific.

This tip is not option specific.

The system has the symptom described above.

Additional Information

There is no planned fix for this issue. The ability to send alerts for non-critical events does not exist.

The option to select alerts for these non-critical events will be removed from a future release of the DS Storage Manager.

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