Good post by George Crump (thank you)
Being in charge of the data protection process is a thankless job. The process you create can run perfectly 99% of the time but everyone will remember the 1 time it fell short, and they will blame you. The task of protecting an organization’s data is getting harder too, data is growing and users expect there to be no downtime. The key, we believe, is to manage the data protection process from a service level perspective instead of a job perspective, by setting a service level objective (SLO) for each application.
Read on here