IBM TSSC is a service tool that provides many service and support functions from a centralized location. These functions include error initiated problem reporting, wellness checking, and remote services such as remote monitoring support, which are beneficial to both you and the service representative.
The main benefits of a TSSC include:
- Remote support enablement
- Reduced telephone line charges
- Faster data offload via broadband call home through Electronic Customer Care (ECC)
- Reduced repair costs
- Improved serviceability
- Better proactive maintenance
TSSC can provide remote support for many virtual tape storage product frames and unique attached tape systems. Examples of virtual tape storage product frames include TS7740, TS7720, and TS7650. Some examples of unique attached tape systems are TS3500 and 3592 Model C07 Tape Controller.
See the announcement letter here
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